Customer Service

PointForce Enterprise gets accurate information into the hands of your sales and customer service representatives, allowing them to more effectively manage customer orders and relationships.

• Detailed order status and estimated delivery dates
• "Open to Sell" products based on time window from order entry
• Substitutes for out-of-stock products
• Automated pricing by customer, quantity and location
• Automated fax and email for invoices, AR statements, order and reports
• Price history by product
• Pricing matrices that factor in customer contracts, promotions and price breaks
• Track returns, credits and compliance disputes